Terms of Service

1. The agreement

These terms are a contract between [COMPANY LEGAL NAME] (“Porter”, “we”, “us”) and the business that opens an account (“Customer”, “you”). By creating an account, embedding the widget, or paying an invoice, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

Porter is sold to businesses. It is not offered to consumers for personal use.

2. What the service is

Porter is a hosted chat assistant that you embed on your own website. It reads your AppFolio account through credentials you supply and answers visitors’ questions about availability, pricing, and viewings, captures leads through flows you configure, and escalates to your staff by email when a conversation warrants it.

3. Accounts

• You must give accurate signup details and keep them current.
• You are responsible for everything done under your account, and for keeping sign-in credentials and one-time codes confidential.
• Tell us promptly at [email protected] if you suspect unauthorised access.
• You must be at least 18 and legally able to enter a contract.

4. Plans, trials, and payment

4.1 Plans

Porter is sold on monthly subscription plans — currently Starter, Growth, and Pro — which differ in the number of units covered and the capabilities enabled. Current prices and inclusions are on the pricing section of our site and form part of these terms.

4.2 Free trial

New accounts get a 7-day free trial. A payment method is collected at signup but not charged during the trial. Unless you cancel before the trial ends, the subscription starts automatically and the first monthly charge is taken on that date.

4.3 Billing

• Subscriptions are billed monthly in advance through Stripe, and renew automatically until cancelled.
• Fees are exclusive of taxes; you are responsible for any sales, use, or VAT charges that apply.
• If a payment fails we may retry it and, after a grace period, suspend the service until the account is current.
• Going over your plan’s unit count does not switch the service off. We will warn you in the dashboard and ask you to move up a plan.
• We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal, and you may cancel before it takes effect.

4.4 Cancellation and refunds

You can cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period; the service keeps running until then. Fees already paid are not refundable, except where required by law or where we have failed to provide the service and cannot put it right.

5. Your data and your customers

You keep all rights in your account data, your AppFolio data, your site configuration, and the conversations and leads produced through your widget (“Customer Data”). You grant us a licence to host, process, and transmit Customer Data only as needed to run the service for you.

For the personal data of your renters and site visitors, you are the controller and we are your processor. You are responsible for having a lawful basis for that processing, for publishing your own privacy notice, and for answering the data-subject requests you receive. We will help you answer them. Our handling is described in the Privacy Policy, which forms part of these terms.

You may export your leads and close your account at any time. On closure we delete Customer Data as described in the Privacy Policy.

6. AppFolio and other third parties

Porter reads your AppFolio account using credentials you provide. You confirm you are entitled to grant that access and that doing so does not breach your agreement with AppFolio. Porter is an independent product and is not affiliated with, endorsed by, or sponsored by AppFolio, Inc. If AppFolio changes or withdraws its API, some features may stop working through no fault of ours.

The service also depends on third parties including Anthropic, Stripe, Postmark, and Appwrite. Their outages are not breaches of these terms, though we will work to restore service promptly.

7. Acceptable use

You must not, and must not let anyone else:

• use Porter unlawfully, or in a way that breaches fair-housing, anti-discrimination, consumer-protection, or telemarketing law;
• configure the widget to make claims about a property that you know to be untrue, or to collect data you have no right to collect;
• upload malware, attempt to breach the service, probe it for vulnerabilities without permission, or circumvent rate limits, the origin allowlist, or plan limits;
• reverse-engineer, resell, sublicense, or white-label the service except under a written agreement with us;
• use the service to build a competing product, or to scrape it at scale;
• impersonate anyone, or present Porter’s answers as coming from a licensed professional.

We may suspend an account that we reasonably believe is breaching this section, and will tell you why.

8. AI-generated answers

Porter’s replies are produced by a large language model. Models can be wrong, can misread a report, and can phrase something in a way you would not have chosen. Answers are not legal, financial, or professional advice, and they do not form a binding offer of tenancy, a rental agreement, or a price guarantee. You are responsible for reviewing how your widget is configured, for the content it publishes on your behalf, and for confirming anything material with a person before relying on it.

9. Availability and support

We aim to keep Porter available continuously, but the service is provided without a formal uptime commitment unless we have signed a separate service level agreement with you. We may take the service down for maintenance and will give notice where practical. Support is by email at [email protected] during business hours.

10. Our intellectual property

The service, its software, design, documentation, and the Porter name and marks belong to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you send us may be used freely and without obligation.

11. Confidentiality

Each side will protect the other’s non-public information with at least reasonable care and use it only for the purposes of this agreement. This does not cover information that is public, independently developed, or lawfully received from someone else, and it does not prevent a disclosure required by law.

12. Warranty disclaimer

Except as expressly stated here, the service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that its answers will be accurate or complete.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost tenancies, or lost data, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the service in breach of these terms, or your breach of law — including claims by your renters, owners, or AppFolio.

15. Term and termination

These terms run for as long as you have an account. Either side may terminate for material breach that is not cured within 30 days of notice. We may suspend or terminate immediately for non-payment beyond the grace period, or for a breach of section 7. On termination your access ends and Customer Data is deleted per the Privacy Policy; sections 5, 10, 11, 12, 13, 14, and 16 survive.

16. Governing law and disputes

These terms are governed by the laws of [STATE/COUNTRY], without regard to its conflict-of-law rules. The courts of [COUNTY/CITY, STATE/COUNTRY] have exclusive jurisdiction, and both sides consent to venue there.

[If you want mandatory arbitration and a class-action waiver, your counsel should draft that clause here. It materially changes customers’ rights and must be presented conspicuously to be enforceable.]

17. General

• Changes. We may update these terms; material changes get at least 30 days’ email notice, and continuing to use the service after they take effect is acceptance.
• Assignment. Neither side may assign without the other’s consent, except to a successor in a merger or sale of substantially all assets.
• Entire agreement. These terms and the Privacy Policy are the whole agreement and supersede earlier discussions.
• Severability. If a provision is unenforceable, the rest stands.
• No waiver. Not enforcing a right once does not waive it.
• Force majeure. Neither side is liable for delay caused by events beyond its reasonable control.
• Notices. To you, at your account email. To us, at [email protected].

18. Contact

[COMPANY LEGAL NAME]
[REGISTERED MAILING ADDRESS]
[email protected]

These terms reflect how Porter is actually sold and operated today. They are not legal advice, and they should be reviewed by counsel in your jurisdiction before you rely on them — particularly the bracketed values above, which must be filled in before launch.